Aaron Pantoja

I think some of these reviews from (negative) clients must have the wrong firm. We, my wife and I, are 2/2 with Doug meaning he resolved both issues with the best outcome imaginable, especially for the fee! I recommend him to anyone that needs representation.

Lena Robel

This law firm represents me for a criminal case, a civil appeal case, a civil lawsuit seeking monetary damages against a government agency, and represents my friend in another lawsuit seeking monetary damages against a different government agency. They are diligent, timely, caring, intelligent, and have their clients best interests at heart. Also a plus, there are a few cute bird doggies that supervise the firm!

Taylor Drake

Worst experience I've ever had with an attorneys office. Phelps & Associates was retained on behalf of my father who was being medically neglected in Benton County Jail. His office assured me they would fight for alternative detention methods and do so immediately. They dragged their feet for weeks after being retained. Ignored my calls or told me the attorney I retained left the firm and I would have to wait for Doug. I was excited to have the senior attorney at the firm handling our case, although I know now that was probably the worst outcome. Doug never made it a priority to educate himself on my father's case. He would attend court hearings remotely and was constantly unable to operate the WebEx, having issues hearing the judge or really not understanding the proceedings. But, would refuse to hold his ground about these technical issues as the hearings proceeded. Anytime I would respectfully object or question his behaviors he was threaten to drop us as a client. Unfortunately, the money paid to him was all we had for defense services so there wasn't much we could do. In conclusion my father was granted alternative monitoring but at his own expense (even though he was declared indigent by the courts). I had a few hundred dollars remaining owed to his office but due to the unexpected expense of home monitoring placed on me, I asked if at the least they could wait until his montioring was complete before I remitted payment. They immediately sent the account to collections. This attorney severely lacks empathy or common courtesy for his clients. Do yourself a favor, look elsewhere for representation unless you wish to be ignored and extorted.

Kayla Bradley

Incredibly disappointed to read any positive reviews as I was just hung up on after asking for my husband's file. This lawfirm has represented my husband for a few years and when he called to get a update on his case( he's been Incredibly patient with Phelps and associates over the years he's been thinking they are helping him) they responded with his attorneys no longer there and your pretty much out of luck. I called to get his files and was hung up on. BBB isn't the only place that needs to know the unprofessionalizm and false hope coming from this law firm. I don't recommend this place at all

Mazin Kassab

Hard to speak for competence in regards to Attorney Doug and his staff @t Phelps & Associates🤡 are extremely rude and very unprofessional staff! I was referred to them by CDL consultants on March 2021 and my traffic misdemeanor case been in court for almost 3 years now! Doug Phelps cares about one thing .. your money. He's unethical and won't give you the time if day after he's paid. Do yourself a favor a seek ethical assistance and beware of this law office. The lawyers @t Phelps & Associates promise to call, and keep me updated. I have only been able to speak to him one time since I paid him and it was non-committal at best, terrible communication. When you call his office, you will be aggressively spoken too by one of his rude receptionist. They stole my money and not only did they not communicate any progress or hang ups in handling my case, they frequently did not return calls even when I had made appointments for my lawyer Doug to call me with Phelp's secretary. Also, when my court date came up, Phelps & Associates did not send me any of the court ordered Zoom video meeting ID number and/or the correct criteria Log ON and join the court video platform information until it was 30 minutes after the meeting has already started. And I signed in right away to I let the court host know that I was there on my court date but late to log in on webex court video because I called phelps & Associate 'Amber' and received the court webex video Log on platform late from her; and, i asked Phelps & Associate staff to tell my lawyer Doug Phelps in court that Im logged in half hour late because of his law firm staff incompetent mistake of sending me the court j meeting ID number late so I could join in the court meeting video platform immediately. Unfortunately, the judge did not care and issued a warrant for my arrest! Additionally, now my CDL is suspended with my home State of Michigan DMV. Evenlthough, its not really my fault that I was in court half hour late on my court date because i hired an attorney from Phelps & Associates to take care of this incident and notify me on all my court dates and to send me all the correct criteria information to me so I will be lawful present in the court meetings. Unfortunately, Phelps & Associates has failed to do that and will not refund my hard money that i paid them so I could get bailed out of this frivolous (recalled) warrant. In summary, this attorney failed to communicate with clients, failed to provide adequate counsel, and failed to notify client(me) of pertinent court motions and hearings to the point that the case was lost. Finally, I am reaching out to the attorney General, and the bar association of Washington, to file grievances against Mr Phelps.