Heather Riendeau

If I could give Susan 10 stars, I would! She takes her work very seriously and is passionate about helping others who have suffered a loss. Both of my parents' deaths could have been avoided if the community where they were residing had just done their jobs! My parents passed 13 months apart and I was devastated. I found Susan by the grace of God, and I am now able to let my parents rest in peace and move forward. Susan helped me understand and make sense of the accountability in the situation. She held my hand and got me through some of the worst times. Not only did she represent me on behalf of my parents, but she listened to me cry and shared my sadness. She supported me in so many ways and never stopped listening. She went to bat for me (and my parents) with all she had and was victorious in the end. I truly appreciate all her hard work and efforts and highly recommend her as an attorney.

W B

When my father suffered one of several falls at a local assisted living facility, he sustained catastrophic injuries due to gross negligence by the staff. I searched far and wide to find an attorney who specialized in senior care facilities and personal injury. I was referred to Susan as one of the few top specialist in the Bay Area. I'm glad we found her. For she is not only an amazing lawyer who understands every aspect of the law and regulations regarding elderly care, she also has a team of data forensics detectives that help her dig deep into the practices of these facilities and leave no stone unturned. In our case, this lead to the discovery of several unscrupulous activities and a lack of care that put patients like my father at risk for unattended falls. She took the time to explain the laws regarding our case and her entire legal strategy in terms that we could understand. Susan's firm isn't one of those that work a large volume of cases at a time, looking for fast (but undervalued) settlements, she only takes on a few per year. She dedicates endless hours to each, and prepares such a solid case that defendants quickly realize that she means business and will take the case to trial if need be. It is obvious that, not only is Susan passionate about her legal practice, but she is a strong advocate for senior citizens, who are often mistreated or commoditized by greedy business owners who only care about their bottom line. If your loved one was wronged, see if Susan can help you, we are very glad we did!

Soo Jeong Kim

Susan is an exceptional attorney. She handled the majority of the tasks proactively, alleviating any concerns I had. Susan not only prepared all the necessary documents but also provided thorough explanations whenever I sought clarification. Most importantly, she took charge of the legal proceedings, sparing me from dealing with the complexities I feared the most. Her genuine care for my well-being and her dedication to providing the best advice were evident throughout all our interactions. I feel this is what is uncommon and such a rare quality. Her values start with the personal, human connection, and her passion to assist those in need shone through. I read a moving interview/article about her that highlights her compassion for people who are harmed and need representation. This quality is absolutely still apparent in her practice. I am very grateful to have worked with Susan, whose strategic approach and unwavering support undoubtedly benefited me in a difficult time. I would not hesitate to recommend her to anyone seeking a personal injury lawyer.

Beth Youhn

Susan Kang Gordon is everything we wanted in an attorney to represent us (in two personal injury cases we faced over the last decade). Yes, she is wicked smart, skilled at her job, and well-connected (she often knew the judges, mediators, insurance reps and attorneys for the other side in our cases). But she is so much more than that – in fact, I cannot say enough about her integrity, caring and passion for justice! She listens deeply and truly cares about the trauma you've experienced (and this isn't fake – her dad was hurt in an industrial accident, so she knows what such damage can do to a family). She was always there to answer every question, fully explain the process, and to thoroughly prepare us for every step – whether deposition, mediation or trial (thankfully, she brought us to very fair settlements in both of our cases). But as caring and attentive as Susan was to us as clients, I was a bit surprised at how ferocious she was in defending/protecting us from the other side's bogus attempts to undermine our case. Example: With access to all our medical files, they tried (quite politely, in deposition) to ask about our medical issues totally unrelated to the case – and before we could answer (thinking we had nothing to hide), Susan strongly objected to this as irrelevant, and not always in a nice way. She did this over and over, and was always on top of protecting us and our case from the sneaky tactics of the opposition – so that I began to think of her as the “bulldog in our corner”... So when Susan takes your case, you can be assured that she will fight to the end for the best possible settlement to address your legitimate pain, suffering and trauma, and will guide you compassionately through every step of this difficult process. Our family is deeply grateful to Susan for all she has done for us, and we cannot recommend her highly enough to everyone seeking a smart, strong, principled and caring attorney to represent them! (Kevin and her staff are great too!)

Nomad

Hi, my name is Devon. Without writing a dissertation, I would like to say (SKG)Susan Kang-Gotdon has integrity. You often hear about lawyers, being duplicitous and egocentric. Not my experience with Susan. In fact to speak to my comment about ego. There are many issues raised in this case. And when Susan felt the need, she brought in the proper people with the right experience for those specific issues. In my eyes pushing her ego to the side. You have heard the saying “Only the lawyers win.” Again, not my experience with Susan K. My father passed away and was part of a class action suit with over a dozen people. Even with that number of participants Susan made me feel like she was paying attention to me and not 12 other people. it was a long battle, over two years. Still, I can’t stress enough how tirelessly Susan her assistant Kevin and the rest of her legal team made me feel like I matter, and like my father‘s life mattered.(. WE ALWAYS HEAR ABOUT THE HUGE “ MONETARY” WINS THAT ARE A RESULT OF SUCH LAW SUITS, BUT WHAT WE DON’T HEAR ABOUT IS IS CHANGE CAME ABOUT AS A RESULT). The medical facility where my father suffered mistreatment is now subject to sanctions with auditing as far as the nurses and attendants performances. Now that place Has to answer to someone and there are consequences now. In my 53 years on this planet I find it rare that someone in SKG’s generation even cares about the elderly and impaired. To find someone like SKG to CHAMPION for their cause is Heroic.